REALLY I HAVE TO APOLOGISE TO YA-ALL

This is probably the hardest thing I’ve ever had to write. I see all of the support and I am so thankful for my fans, friends and family who are helping me through this difficult time.
I am trying not to read all the different media reports but it’s hard not to see all the negative ones.

Please accept our sincere apologies for the inconvenience you may have experienced in respect to [the issue].

At {RITA BLAZE}, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Upon thorough review of the situation, we narrowed the cause to {key staff changes, recent internal system update etc

As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by {installing new back-up systems, creating an internal auditing team, etc…}.

We deeply value your relationship with {Company Name} and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at {email, phone#, website, etc…}.

Yours in service,